Frequently Asked Questions
Everything you need to know about bringing Nellie's into your home.
What is the standard shipping timeframe for home decor items?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Does Nellie's offer a return policy for furniture?
Yes, we offer a 30-day return window for most furniture items. Please ensure the item is in its original packaging and unassembled to qualify for a full refund.
Are your textiles and linens machine washable?
While many of our linens are machine washable, we recommend checking the specific care label on each product. For high-end delicate fabrics, we suggest professional dry cleaning to maintain texture and color.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Shop Pay and Affirm.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping for home goods?
Currently, Nellie's ships exclusively within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.