Returns & Exchanges
At Nellie's, we want you to love every piece in your home, which is why we offer a 30-day return window for all unused and original-packaged items. If your selection isn't the perfect fit, our simple return process ensures a stress-free resolution.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once approved, a pre-paid shipping label will be sent to your email; simply print it out and secure it to your original packaging.
Drop Off Package
Hand over your return package to any authorized carrier location or schedule a home pickup for larger furniture items.
Receive Your Refund
After our warehouse team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing